EGO are an Irish EV charging company with International ambitions. All our chargers are designed and built in Ireland. We are launching our new next generation smart charger in Q2 2023.
Howth Junction, Kilbarrack Way, Dublin 5, D05 DC60
Last Updated: 28 / October / 2024
Welcome to EGO EV Chargers, operated by EGO EV Chargers Ltd. This Privacy Policy explains how we collect, use, and protect your personal information in relation to our products, services, websites (including www.egoevchargers.com), and applications. It also describes your rights regarding your personal information and how you can exercise them.
We may update this Privacy Policy periodically to reflect changes in our practices and ensure compliance with applicable laws. When we make changes, we will update the “Last Updated” date at the top of this policy. If there are significant changes to how we collect, use, store, or share your personal information, we will notify you via our website or app. We recommend reviewing this policy regularly to stay informed.
EGO EV Chargers Ltd ("we," "our," or "us") is registered in Ireland. Our registered office is located at:
Howth Junction, Kilbarrack Way, Dublin 5, D05 DC60.
Email: info@egoevchargers.com
Phone: +353 83 405 3796
For any questions about this Privacy Policy or our data practices, you can contact us at the above details.
If you are dissatisfied with any response or action we take, you have the right to lodge a complaint with the Data Protection Commission (DPC) at www.dataprotection.ie or by phone at +353 57 8684800.
When you visit our website, we may collect the following information:
Account Registration and Contact Forms: If you register for an account, sign up for newsletters, or contact us via forms on our website, we collect your name, email address, phone number, and other relevant contact information.
Purchase and Payment Information: When you make a purchase through our website, we collect payment information and billing details necessary to process the transaction.
IP Address and Cookies: We collect your IP address to help us infer your general location (city or country level) and to enhance your browsing experience. We also use cookies and similar technologies to improve navigation, remember your preferences, and generally enhance user experience. You can manage cookie preferences through your web browser settings. For more details, please refer to our Cookies Policy.
At EGO EV Chargers Ltd, your privacy is a priority. Our app collects minimal information necessary to operate and configure the EV Charger connected to your device:
Locally Stored Information: The app collects and stores contact information (such as your name and phone number) and configuration data for your EV Charger on your device. This information is used solely for the functionality and setup of your charger and is not shared with any external servers or third parties.
Usage Data: The app may collect aggregated, anonymized usage data (e.g., how often the app is used and which features are accessed) to help us understand app performance and improve our services. This data is collected and stored locally and is not associated with any personal identifiers.
Crash Reports: In the event of an app crash, users may opt to submit a crash report to help us diagnose and fix issues. These reports are anonymized and do not contain personal information unless explicitly provided by the user.
We use the information collected for the following purposes:
App and Website Functionality: To ensure the proper operation of our products and services, including providing customer support.
Communications: To respond to inquiries, send you service-related notifications, or provide updates about your purchases or accounts.
Improving User Experience: We use anonymized data to enhance the performance and functionality of our app and website, ensuring that users have the best possible experience.
Security and Fraud Prevention: We may use information such as IP addresses to monitor and detect fraudulent activities and ensure the security of our systems.
We rely on the following legal bases for processing your personal information:
Consent: When you explicitly consent, such as when subscribing to our newsletters. You can withdraw your consent at any time.
Contractual Obligation: When processing is necessary to fulfill our contractual obligations, like providing customer support or product updates.
Legitimate Interests: We process data where it is necessary for our legitimate interests, such as improving our app's functionality or maintaining website security, without adversely affecting your rights.
Our Affiliates and Contractors: We may share your information with our employees, affiliates, and authorized contractors who work on our behalf. They have access only to the data required to perform their tasks and are bound by confidentiality agreements.
Third-Party Service Providers: We work with third-party providers for services such as payment processing, customer support, data storage, and website hosting. These providers are contractually obligated to protect your data and only use it for the services they provide to us.
Law Enforcement and Legal Compliance: We may disclose personal information when legally required to comply with legal obligations or respond to lawful requests from authorities.
Business Transfers: In the event of a merger, acquisition, or reorganization, your information may be transferred as part of the transaction, provided the recipient agrees to protect your personal data.
Depending on your location, you may have rights regarding your personal data, such as:
Access: Request access to the data we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your data under certain conditions.
Objection and Restriction: Object to or request the restriction of processing your data.
Data Portability: Request a copy of your data in a structured electronic format.
To exercise any of these rights, please contact us at info@egoevchargers.com. We will take reasonable steps to verify your identity before proceeding with any request.
We implement a variety of technical and organizational measures to secure your personal data and prevent unauthorized access, alteration, or destruction. While we strive to protect your information, we also recommend that users implement strong security measures on their devices, such as using secure passwords and updating software regularly.
We primarily store data within the European Economic Area (EEA). However, we may transfer data to affiliates or service providers outside the EEA. We ensure such transfers comply with relevant data protection laws and include safeguards to protect your data.
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete it.
We retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Data stored locally in the app can be managed, modified, or deleted by the user at any time.
If you have any questions about our Privacy Policy or if you wish to lodge a complaint, please contact us at info@egoevchargers.com or +353 83 405 3796. We are committed to resolving any concerns you may have.
